Frequently Asked Questions
What services do your virtual assistants provide?
Our virtual assistants offer a wide range of services including administrative support, calendar and email management, customer service, social media management, data entry, bookkeeping, lead generation, research, and more. We match each client with an assistant specifically suited to their business needs.
Where are your virtual assistants located?
Our assistants are primarily based in the Philippines, Central America, and South America, where we recruit experienced professionals known for their strong communication skills and dedication to excellence in remote work.
What are your business hours and time zone coverage?
Our VAs can work within your preferred U.S. or Canadian time zones—including EST, CST, MST, and PST. We customize schedules based on your business hours.
Will there be any language or communication barriers?
No. All of our assistants are fluent in English and are tested for communication proficiency. If you require support in other languages, we can outsource bilingual or multilingual assistants (e.g., Spanish, French) based on your preference. Please note that rates may vary for these language-specific placements.
How do you screen and vet your virtual assistants?
We conduct a thorough 5-step vetting process that includes:
- Identity and background checks
- English and communication assessments
- Skills testing (task-specific and technical)
- Personality and reliability screening
- Professional interviews and reference verification
We accept only the top-tier candidates
Are my business data and information secure?
Yes. We take your privacy and confidentiality seriously. All assistants sign non-disclosure agreements (NDAs), and we utilize secure platforms and best practices for data protection and compliance.
What if I need to replace my assistant?
If your assistant is not the right fit, we offer free replacements within 5–7 business days. We aim to ensure a seamless working relationship that delivers real value to your business.
Can I train my assistant on custom systems or tools?
Absolutely. While our VAs are proficient in tools like Google Workspace, Microsoft Office, CRMs, and project management platforms, you are welcome to train them on your internal systems and workflows for full integration with your team.
How do I communicate with my assistant?
You can communicate via Slack, Zoom, Microsoft Teams, email, or WhatsApp. Additionally, we offer an optional phone system with a dedicated U.S. or Canadian local number so you and your clients can call your VA easily, just like a local team member.
How much does it cost to hire a virtual assistant?
Our monthly pricing is:
- Full-time (40 hours/week): $1,395 to $1,695/month
- Part-time (20 hours/week): $895/month
*There is also a one-time onboarding fee of $195, which covers initial interviews, assessments, time-tracking setup, and orientation for both the client and assistant.
Is there a minimum number of hours I need to commit to?
We offer both part-time and full-time plans, with most clients opting for full-time to retain their VA as a long-term team member who becomes deeply familiar with their operations and culture.
Can your assistants make outbound calls or speak with my clients?
Yes. Many of our assistants have experience in sales, telemarketing, client communication, and customer service. If phone support is important, we’ll ensure you are matched with a confident, professional communicator.
How do I track my assistant’s work and productivity?
We provide tools for time tracking, task reporting, and performance monitoring. You’ll receive regular updates and have full visibility into your assistant’s daily output.
What industries do your virtual assistants specialize in?
Our team supports clients in diverse sectors, including real estate, property management, accounting, legal, e-commerce, medical, marketing, staffing, and consulting. We strive to match each client with an assistant familiar with their industry.
Why should I choose Abigail Virtual Solutions over hiring locally?
We offer affordable, reliable, and high-quality remote talent, fully managed by our team. You’ll also have access to a dedicated supervisor who oversees your assistant’s performance and serves as your point of contact for any questions, feedback, or escalations—giving you peace of mind and consistent support.